Privacy Policy

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1.Introduction

Welcome to Courier Guy (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier, logistics, and freight forwarding services or visit our website www.courierguy.in

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information to provide and improve our services:

a. Personal Information

• Full name, address, and contact details (phone number, email address)
   
• Identity proof or government-issued IDs (where required by customs or regulations)
   
• Billing and payment information
   
• Shipment details (sender and recipient information, package contents, declared value)
   

b. Non-Personal Information

• IP address, browser type, and operating system
   
• Usage data and cookies collected via our website or tracking tools

3. How We Use Your Information

We use the collected data for purposes including but not limited to:

• Processing and delivering shipments
   
• Managing customer accounts and billing
   
• Providing shipment tracking and customer support
   
• Complying with customs, tax, and regulatory requirements
   
• Improving our logistics network and service efficiency
   
• Sending updates, invoices, and promotional materials (with your consent)

4. Legal Basis for Processing (for GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:

• Performance of a contract (shipment or freight forwarding agreement)
   
• Compliance with legal obligations (customs, export control)
   
• Legitimate business interests (service improvement, fraud prevention)
   
• Your consent (for marketing communications)

5. Sharing and Disclosure of Information

We may share your information with:

• Service partners: Airlines, shipping lines, transport companies, customs agents, and delivery affiliates
   
• Regulatory authorities: Customs, tax, and law enforcement agencies, as required by law
   
• Technology providers: For payment processing, data storage, and email communication
   
• Business transfers: In case of mergers, acquisitions, or restructuring
   

We do not sell or rent your personal information to third parties.

6. Data Retention

We retain your information for as long as necessary to fulfill our services and legal obligations, typically up to 7 years for shipment and financial records unless a longer period is required by law.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your data against loss, unauthorized access, alteration, or disclosure.

However, no system is entirely secure, and we cannot guarantee absolute security of your information.

8. International Data Transfers

Your personal information may be transferred to and processed in countries where our partners or service providers operate. We ensure adequate data protection measures consistent with applicable data protection laws (such as GDPR).

9. Your Rights

Depending on your location, you may have the right to:

• Access and obtain a copy of your personal data 
• Request correction or deletion of your information 
• Object to or restrict processing of your data
• Withdraw consent (for marketing or optional uses)
• File a complaint with a data protection authority
   

10. Cookies and Tracking Technologies

We use cookies to enhance website performance, analyze usage, and improve services. You can manage cookie preferences through your browser settings.

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

12. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the updated date.